You can book an appointment through our **online portal** by logging in and selecting your preferred date and time. Alternatively, hospitals and healthcare providers can schedule appointments on behalf of patients. Once booked, you will receive a confirmation email and SMS.

Yes, patients and hospitals can request lab tests using our **Patient Test Request Form** available in the patient portal. Once submitted, our team will review the request and confirm the test details.

You can access your medical records anytime by logging into your **patient portal**. Here, you can view past test results, prescriptions, and diagnosis reports. If you need physical copies, you can request a download or print option directly from the portal.

Yes, we accept **online payments** through our secure payment gateway. Once you book an appointment or request a test, you will be guided to the payment section where you can complete the transaction using **credit/debit cards, mobile money, or bank transfer**.

To create an account, click on the **"Sign Up"** button on our website and fill in your personal details. Once registered, you will receive a verification email to activate your account.

If you forget your password, click on the **"Forgot Password"** link on the login page. Enter your registered email, and we will send you a password reset link.

You can reach our **customer support team** via email at **support@yourlab.com**, through our **live chat feature** on the website, or by calling our **helpline at +123-456-7890**.

You can access your patient portal by logging in on our website with your registered email and password. If you haven’t registered yet, click on "Sign Up" and follow the instructions.

The patient portal allows you to view your medical records, test results, book appointments, request tests, and make online payments securely.

Log in to your patient portal and navigate to the "Medical Records" section. You can view your past test results, prescriptions, and health history.

Yes, you can download your test results in PDF format from the patient portal. Click on the "Download" button next to the test result.

You can book an appointment through the patient portal under the "Appointments" section. Select the service, choose a date and time, and confirm your booking.

Yes, appointments can be rescheduled or canceled through the portal, but changes must be made at least 24 hours before the scheduled time.

We accept online payments via credit/debit cards, bank transfers, and mobile payment platforms. You can complete your payment securely through the patient portal.

Refunds are issued based on our cancellation policy. If eligible, refunds will be processed within 5-7 business days.

You can request a lab test by logging into your patient portal, selecting the "Request Test" option, and choosing the test you need. Once submitted, our team will review your request and schedule a sample collection if required.

Some tests require a doctor's prescription, while others can be requested directly. You will be informed during the request process if a prescription is needed.

Yes, we offer home sample collection services. You can schedule it via the website by clicking on the request a test button and then follow the on screen instructions there after or by messaging or calling our customer support team.

Yes, home sample collection may have additional charges depending on your location. The exact fee will be displayed when scheduling the service.

Yes, we accept a range of insurance providers. Please check our insurance coverage section or contact our billing team for more details.

After making a payment, you can download your receipt from the patient portal under the "Billing & Payments" section.

Click on "Forgot Password" on the login page and follow the steps to reset your password via email.

Yes, we use encryption and other security measures to protect your health data in compliance with healthcare privacy laws.